Project Info
The Internal Transfers project was a case study for the UX Academy program, and served as a final capstone project. This project was an attempt to improve the function of internal employee transfers at a local large tech company with thousands of employees. One-on-one interviews, long term embedded ethnographic survey, and iterative wireframing were involved in creating actionable steps the company can take to improve the experience for all parties.
Project Detail
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June 2017
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Research, Wireframing
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Designlab Case Study Project
Improving the Process
Every large company needs to create a process for shuffling employees from one job to another. The subject company (unnamed) has grown fast in the last decade, going from dozens of employees to hundreds of thousands. Creating a process to transfer employees in a multi-national, highly complex set of organizations is a huge feat. I found the scale of the problem, and the dysfunctional nature of the current solution fascinating, and a fun challenge to try to unravel and try to improve upon. The above graphic represents over a hundred hours of interviews with managers, HR specialists, and employees, and iterative wireframing and prototyping with prospective users. For each of many pain-points, I attempted to provide a solution and an overall streamline to a necessarily highly complex process.
Wireframing a new tool
Creating wireframes and mockups of the proposed Internal Transfers System, then placing them in front of potential users helped to guide the path towards a solution with iterative design. Most of the improvements can be achieved through a self-serve system for managers who need to move an employee from one job to another. The system consists of viewing modes for Managers, HR Specialists, and Employees, each with different needs and roles.